Total quality management

Total quality management The UK Retail Industry: A Case of TQM at Tesco Supermarket Origin and development of TQM Provision of high quality services is at the top of the agenda of any form of senior management. Quality is used as a strategic weapon that companies use to compete within the current markets (Heckl, et al., 2010). Quality pleases the consumers who are the most influential people for any business whether in the service sector or the manufacturing sector. Therefore, for a company to have the advantage over other rival companies, it has to identify and develop quality of its products and services and specifically compete on this dimension. When companies are able to produce goods and services of a high quality, they not only please the consumers but also put themselves in a position where they achieve internal effectiveness and reduce their cost of operation. Using the techniques of total quality management, several companies in the UK service sector have been able to achieve success (Yasin, et al., 2009). The philosophy of total quality management began as a result of dramatic changes in the business environment. The philosophy itself began in the early eighties when the global economy experienced a recession similar to the recent one in 2008 (Yasin, et al., 2009). Several companies experienced this changes which were characterized mainly by factors such as low cost of competition, globalization, rapid technology transfer, and increased consciousness of quality by the consumers. The recession affecting several national economies as well as the global economy; as a result development of policies on quality could easily be blocked (Yasin, et al., 2009). But, companies that consider quality of the product and services they give to consumers can use the idea as a way of being competitive in the market. There are several techniques for quality management that have been used to achieve quality of products and services, but, the most effective technique has been total quality management (TQ M) (Wessel Burcher, 2010). Total Quality Management in the UK retail industry It is hard for a company that intends to compete effectively to ignore the use of total quality management. Based on empirical evidence, the technique of total quality management has proven to have a significant effect on the general output or result of a company. It is for this reason that business should not fail to ignore implementing policies of total quality management. Hence, total quality management can be defined as a means of seeking excellence in all functions of business in order to prevent possibilities of errors or mistakes and to create optimal customer satisfaction. The customer satisfaction is achieved when the output is free of errors and it is only through efficiency and effectiveness that defects can be prevented (Heckl, et al., 2010). Depending on the whether a firm is one the service industry or the manufacturing industry, the techniques for total quality management will vary. The most common characteristics that cause this difference is the fact that in the service industry, the product is intangible compared to manufacturing of tangible goods (Wessel Burcher, 2010). The manufacturing industry was the first to experience success in the application of total quality management techniques. Because of this of this success, TQM techniques had to be made to fit into the service industry. The financial industry is in the service industry and supermarkets and financial investment firms belong to this industry (Yasin, et al., 2009). In as much as its resources, time and system are used for cash and asset management, the supermarket has also devoted all its resource in management of its customers as well as its services (Heckl, et al., 2010). Unlike most supermarkets, the system is designed to satisfy the customers and not to control any of the clients. In the old traditional retail systems, every product set up focuses mainly on the convenience of the supermarkets rather than the convenience of the customers. Several large supermarkets may have more than one vice president whose responsibility is focused on the asset management and guarding of the company’s assets (Yasin, et al., 2009). However, it is a common this to also find that lack of a vice president whose responsibility focuses on customer relation management. For the rare cases where a supermarket can focus its resources on customer relationship management much priority is usually not given on CRM (Yasin, et al., 2009). The customers usually hold the lifeline of any business irrespective of the sector it deals with. It does not matter whether the business is in the service industry of manufacturing industry. Customers would always seek for quality in order to be satisfied. When it comes to the service industry, customers undoubtedly become sensitive to quality of service compared to the manufacturing industry (Yasin, et al., 2009). The reason is because of the fact that interaction between customers and the companies occurs with frontline representatives of the company (Yasin, et al., 2009). The use of TQM techniques by Tesco to improve efficiency and effectiveness Tesco is one of the most successful retain supermarket chains in the UK. This is because of its service and product quality. Tesco was started as a retail company in 1920s and since then it has expanded and grown to become among the world largest companies in the retail industry. In terms of the revenue base, the company comes second after Wal-Mart which is a US based company (Ciaran Wall, 2011). Ever since it began, Tesco has continued to introduce new products and services to satisfy the needs of its customers. Currently it mainly deals with production and sales of food items, groceries, cloths, and electronics among other items. In addition the company also deals in sales of houses, internet services, financial and insurance services. These are among its latest business ventures (Ciaran Wall, 2011). The company has used the concept and philosophy of quality management to maintain its position as the leading supermarket in the UK. It goes the extra length not to increase quality of its services but also to maintain the quality for customer continuous satisfaction. The main focus in quality assurance for the company is to provide customers with products and services that will meet their needs as well as providing products and services that are free of accidents, wastes or defects (Ciaran Wall, 2011). Quality performance objective is the most prioritized objective above all other business strategic objectives (Ciaran Wall, 2011). The company uses various strategies to achieve this goal of quality. The company dedicates a highly skilled human resource to maintain and improve the quality of services offered to its customers. Every single day, the company’s management staff has to attend a meeting with the main agenda being total quality management. The staff discusses ways in which every business function can be integrated or adjusted to meet quality. The company has a quality improvement team that deals with ensuring maintenance of quality in all the goods the company sells in its stores as well the services it provides to its loyal customers. In addition the quality improvement team is charged with the responsibility to identify ways of improving the quality of service to its customers every day. This team meets on a weekly basis to lead and monitor the process of quality assurance (Ciaran Wall, 2011). In addition to the dedication of human resource to customer service management, the company also has principles and policies used to govern quality assurance. The first policy is that, it is a mandatory for all employees to meet the requirements of the customers all the time. Secondly the policies also focus on prevention of defects in its products and errors during the process of customer service. The goods sold in Tesco stores must meet certain standards and this means that total quality management according to Tesco involves also the supply chain management. Suppliers of goods are not expected to deliver goods with defects which would cause the customers to raise complaints. Thirdly, the policies also focus on the verification of processes to measure whether they are meeting the right standards for quality. Speed performance objective The condition for food preparation has to be hygienic The company also considers the quality management system of all its suppliers before getting into business with them Cost performance objective Human resource management. The company has policies that ensure its team of workers is treated with the respect it deserves Improving quality in the products is achieved in several ways. Tesco as a company produces its own products. Being a retain chain with stores online and in several other location in the UK, the company gets to sell products produced by other manufacturing companies. The company subjects all its products to testing in order to meet the required standard of quality. It inspects all its products at every point during the process of production (Ciaran Wall, 2011). Hygiene is maintained especially for production of goods that require cleanliness. Food products and pharmaceuticals are just but the example of products that require high sensitivity to cleanliness. Therefore, a part from employing skilled workforce, the company ensures that the people handling products that require high sensitivity to cleanliness maintain a certain level of hygiene to mitigate errors and complains. If customers who use the food court at any of the company’s stores complain of about the quality of food , then this would affect the business and cause customers to develop mistrust for the company. However, when customers enjoy the food produced by Tesco because of the quality, then they would undoubtedly develop a habit of buying food at Tesco’s stores (Ciaran Wall, 2011). Products sold at the stores have to have marks indicating the date of expiry. This includes both the products produced by the company and the products produced by other companies. When a good is about to expire after staying on the shelf for too long, the quality assurance and improvement team ensure that they are removed from the shelves and disposed properly (Ciaran Wall, 2011). The goods which are shelved on Tesco’s stores have to be fresh. As such, the company has found it highly possible to make sells of items such as groceries and meat fresh meat products. Perishable goods are sold within the stores on a daily basis and replenished on a daily basis. It is hard to find highly perishable products being shelved after 24 hours (Ciaran Wall, 2011). In most cases, they are entirely sold out within the time period of 24 hours. The company also has a policy where once perishable goods such as groceries begin to show signs of defect, they are automatically removed from the she lves and donated to homes where they can be used immediately. The team charged with the responsibility of quality control and assurance ensures that only products that meet the required standards are shelved. Quality control is therefore majorly achieved through two main methods: inspections and testing (Yasin, et al., 2009). It is a technique that is applied during the entire process of production. It is applied before the finished product is produced and also after production (Yasin, et al., 2009). The raw materials have to be subjected to standard testing. It cannot use raw materials that will not yield the expected quality. Therefore selection of materials to be used in production is an crucial aspect of quality that the company emphasizes on. Every product of the various stages of production has to be tested to meet certain standards (Yasin, et al., 2009). Speed is an notable emphasis in the company when it comes to performance objective. This implies the time taken for delivery of an item once the client places an order. Customers are highly valued and none of them is expected to wait longer than the required time for delivery (Yasin, et al., 2009). The company simply tries to reduce cases of customer complaints by ensuring that they get value for their money (Yasin, et al., 2009). A customer can get what he or she needs whenever they need it; and hence it is only through speedy delivery of products that this objective can be achieved. Speed is used when handling customers. The store customer attendants are taught to be very prompt as they attend to customers. The company has noticed that customers can be frustrated by long queues especially when making payments (Yasin, et al., 2009). This frustration can cause the customers to opt for other stores or supermarkets with shorter queues. In response to this need, the company has ensured that delivery of service at the teller points is very fast and efficient so that customers do not have to waste their valuable time (Yasin, et al., 2009). When speed is achieved in the operations of the company, then all the other departments will be impacted to incorporate speed (Yasin, et al., 2009). Communication of information is done with the same necessary speed for effectiveness. Speedy communication helps in proper record keeping. It helps throughout the entire process of supply chain management and inventory management. Quality in communication however is only achieved through proper IT system that integrates all the business functional units for smooth flow of information. The company has an enterprise resource planning system that helps to improve the quality of internal and external communication in the company. The system enhances smooth and quick flow of communication throughout the process of supply chain management (Yasin, et al., 2009). The human resource management affects quality of the products. HRM is one other area that the company stresses on when it comes to ensuring quality of service delivery. Customers have to be treated with value and esteem when they interact with the company (Yasin, et al., 2009). Human resource is valued since the company has realized the role human resource plays in ensuring effectiveness and efficiency of operations. Tesco has devoted to treating its associates with the respect they deserve and in effect this has yielded fruits in the company’s general output (Yasin, et al., 2009). The associates and employees need to be motivated to work harder and be at their best (Chew Sharma, 2006). The human resource team at Tesco has ensured that the best potential of every employee is produced. For instance, the company has dedicated substantial amount of its vast revenue and profits to employee reward and compensation system (Chew Sharma, 2006). The packages provided to employees for their work is worth it since at the end of it all the employees are motivated to work for the best of the company. The organizational culture created by the human resource team is one that is aligned to the strategic objectives of the company. Quality assurance is among the strategic objectives of the company (Yasin, et al., 2009). Tesco has low cost policies. This performance objective depends on the efficiency of the internal operations of the company (Yasin, et al., 2009). When the company is able to be effective internally, then it implies that it uses less money in running its operations. As a result the company will be in a better position to provide its customers with high quality goods and services at a reduced cost compared to its competitors (Yasin, et al., 2009). Resources are usually wasted or spent unnecessarily when trying to repair products or correct errors made. Such cost has been avoided by the company because of its effectiveness in its internal operations (Ciaran Wall, 2011). The effectiveness has been reflected in the cost of its products. UK companies have been experiencing effects of the recession for the fourth year now since 2008 (Ciaran Wall, 2011). However, Tesco is among the few companies in the retail industry that has continued to experience increased revenues and profitability d espite the effects of the recession. With the low cost policy customers are still able to maintain their shopping volume (Yasin, et al., 2009). Adjusting to the recession required flexibility as form of performance objective (Yasin, et al., 2009). The company has been able to achieve this objective and as a result maintained its competitiveness in the market (Yasin, et al., 2009). The market has a lot of changes and diversification. The company changes its marketing strategy to suit the opportunities available in the market. For instance, during the peak of the recession in 2008, customer purchase behavior changed drastically (Ciaran Wall, 2011). This meant that the company had to adjust to the purchase behavior of that moment. It required constant updated analysis of the market situation and considering the four elements of market mix to identify ways in which they can be adjusted to fit the needs of the markets. In this way the company managed to maintain its sales volume, revenue base, and profit margins (Ciaran Wall, 2011). Flexibility also entails introduction of new services and products to enhance the experience of the customers when they visit Tesco stores. The latest products introduced by the company are mainly in the service industry. They include sales of houses, financial, insurance, and internet services. Another example of a new product is the Irish yoghurt (Ciaran Wall, 2011). This was introduced with the realization of consumers appreciating natural products. In order to reduce the cost incurred through the process of product distribution, the company decided to have its own products that are used domestically on daily basis. This includes items such as milk, bread, butter, jam, ice cream etc. all these products bear the brand name of the company and they retail at cheaper prices compared to other brands produced by other companies (Ciaran Wall, 2011). Approaches to Improve TQM and customer care There are numerous approaches that can be adopted in order to improve the quality of customer experience in an organization. Leadership in a company needs to be active and involved in all aspect of business function (Smith, 2009). Leadership inspires success and it is therefore recommended that effective leadership and managerial skills be employed. The kind of leadership required is one that envisions quality of customer experience as means that would make a difference in the company intended impact to the consumers (Smith, 2009). Anybody can offer leadership, but the leadership needs to be vital to cause positive change in the organization. It is a practice that has to be adopted if companies want to improve the quality of customer experiences of its products and services (Smith, 2009). The other solution to effective improvement of customer care is through a joint ownership of a company’s essential business function. Marketing, human resource, and customer service are important business functions of any company such that whenever a problem occurs with one of the function, there is need to have a collective ownership by all the three departments in order to fix the problem (Smith, 2009). When such a problem is solved by the triad, then effectiveness of the solution is optimized. There is also need to focus on strategically important customers (Smith, 2009). A company needs to collect data of all its potential customers and develop strategies of attracting them and sustaining their loyalty (Smith, 2009). Conclusion Total quality management can be defined as a means of seeking excellence in all functions of business in order to prevent possibilities of errors or mistakes and to create optimal customer satisfaction Quality is used a strategic weapon where companies use to compete within the current markets. Quality pleases the consumers who are the most important people for any business whether in service sector or deals with production of goods. This paper has provided a critical analysis of case studies that focus on how the UK based Tesco supermarket has introduced and developed a holistic system total quality management. Throughout the entire paper, it is apparent that techniques of TQM are important for a company to succeed and remain competitive in the marketplace. The techniques of TQM are applied on every essential function of a business including, Human Resource Management, SCM, CRM, and marketing. Reference list Bowersox, C. Cooper, 2010. Supply Chain Logistics Management. New York: McGraw-Hill. Chew, I. Sharma, B., 2006. The effects of culture and HRM practices on firm perfomance. international journal of manpower, pp. 560-581. Ciaran, C. Wall, T., 2011. The global financial crisis and UKs PPPs. International Journal of public sector management, pp. 533-542. Heckl, D., Moormann, J. Rosemann, M., 2010. Uptake and Success Factors of six signs in the retail service industry. Business Process Management Journal, p. 16(3). Smith, S., 2009. Customer Experience Management: 10 Best Practices to Create Real Business Value. [Online] Available at: http://www.customerthink.com/article/customer_experience_management_ten_best_practices Wessel, G. Burcher, P., 2010. Six sigma for small and medium-sized enterprises. The TQM magazine, pp. 16(4), pp.264-272.. Yasin, M., Alavi, J., Kunt, M. Zimmerer, T., 2009. TQM practices in service organizations: an exploratory study into the implementation, outcome and effectiveness. Managing Service Quality, pp. 14(5), pp. 377-389.

Victor Frankenstein Monster Essay - 1248 Words

The most memorable gothic novels of the Victorian era are impressive due to their appealing characters and eerie plotlines. The memorable Gothic story of Frankenstein, by Mary Shelley, greatly emphasizes the incredible creation of Victor Frankenstein’s monster, which greatly distinguishes her publication from others of its generation due to the monster’s unique characteristics and expressions of personality. The monster is known to cause destruction within the lives of Victor and his family, but these actions seem to have a justified cause. Within Shelly’s exceptional novel, the horrific monster is intentionally displayed as the victim with a troubled past in order for readers to sympathize with the circumstances of the monster’s creation,†¦show more content†¦Therefore, Shelley purposely portrays the monster in the story as being placed in an unfortunate and involuntary circumstance after his creation in order to cause feelings of sympathy toward s him, and to further portray him as a victim of unjust treatment in the story. In addition to the intentional utilization of an unfortunate circumstance in order to evoke compassion towards the monster, another prominent aspect of the creature that further displays him as a victim is the creature’s narration of a poignant story explaining a situation in which he was undeservingly isolated and discriminated despite having innocent intentions towards those involved. â€Å"Who can describe their horror and consternation on beholding me? 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Analysis Of The Book 1984 By George Orwell - 1088 Words

1984 The book that I chose for my first book report was 1984 by George Orwell. The story begins by introducing a man named, Winston Smith, a simple man from the country known as Oceania. He lives in a small flat within London, on the Island known as Airstrip One. Winston is a part of the outer party, which is a part of the ruling party within Oceania, and is a low ranking member who works for the Ministry of Truth as a propaganda officer. The people of the ruling party are constantly being watched, and their actions and thoughts are under strict control by the government. Thoughts specifically are very important to the party and the thought police, a policing agency that analyzes individual’s thoughts, and are dedicated to controlling what party members think about. Winston makes a conscious choice to go against them by beginning his own personal journal and starts his journey of rebellion against the party. 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Acient and Medieval Western Civilization - 766 Words

Ancient Medieval Western Civilization At the point when Alexander the Great died in Babylon on June 11 323 BC, few could have known the prospects for the Macedonians and the Greeks. In the last twelve years they had fulfilled wonderful victories that brought under their influence more than ten times the domain Alexander had started with in Greece. It was to be the start of the Hellenistic Age, a period of one of a kind social and political advancements, that achieved an amalgamation of old and new. After Phillip of Macedon died the next successor to the throne was his son Alexander III of Macedon. At the point when Alexander went to the throne, he was just twenty years of age, despite the fact that he had incredible preparing and experience for somebody so junior. He had receive an intense training from a man named Leonidas. Then, at age thirteen, he was guided by the Greek savant, Aristotle, who prepared Alexanders keenness as seriously as Leonidas had prepared his body. Largely on account of his instruction, Alexander showed both an unfathomable physical strength and educated virtuoso. Those qualities, consolidated with right on time battles against northern tribes and at the skirmish of Chaeronea, made the youthful ruler more than primed to accept power. For the next eleven years Alexander continued his father plan to conquer Persia . Alexander was also successful because of his charismatic personality. He knew many his troops by name, and imparted the dangers

Identification And Identification Of Fingerprint Scanners

Our idea Fingerprint scanners have been used in movies such as action and various other types for years, but until recent times, they were unheard of technology in the real world. In the past few years, however, scanners have been introduced into almost the whole society for example in police stations, high-security buildings and even on PC keyboards. Fingerprints are a unique identification of all individuals, even identical twins whose two prints may look exactly the same, a fingerprint scanner can find the differences between certain finger prints. Fingerprint scanning into encryption- this method of introducing fingerprints to unlock the key for personal secured information rather than using passwords is a lot safer because it is†¦show more content†¦Introducing finger print scanning instead of credit cards- replace using credit cards with finger print scanners at all ATM machines and banks, this would be much safer because there is no risk in anyone taking card details and pins therefore reduces the risk of fraud and will save banks a lot of money from having to pay back to those who have been affected from fraud. Year by year card fraud and database hacking is increasing. The main reason being the outdated method of using a card and PIN. Therefore to counteract the information being stolen so easily, this project introduces the idea of integrating Fingerprint Technology into the Banking system. This can be achieved by each bank having its own encryption algorithms for fingerprints unique to its customers and thereaf ter update ATM machines with attaching fingerprint scanners to them. Fingerprint scanning has recently been introduced into technology, for example iPhone now have a fingerprint detector to unlock the iPhone instead of using a pin, and this only gives the owner of the phone authority to access the information within the phone. Also fingerprint scanning has been used in fast food chains for example Chicago’s fast food restaurant has an ordering system which uses fingerprints to determine customer’s orders. Governments use finger print scanning in many ways one of which is for passport verification in airports. Research shows that more than half (62%) of

The Effects of Stereotype Threats Free Essays

Stereotype threat theory functions in a social environment in which a person is negatively stereotyped which creates a reaction of tenseness, indecision, uneasiness and distress on the person the stereotype was intended for. This distress comes from the understanding that one’s actions may possibly corroborate a negative stereotype which frequently results in confirmation or verification of the stereotype.The hypothesis that all three articles stereotype threats affects psychological processes that creates a situational pressure that depresses performance in an assortment of situations and settings for example on standardized test performance, sports performance, female math performance, compared to people who are not affected by Stereotype threat. We will write a custom essay sample on The Effects of Stereotype Threats or any similar topic only for you Order Now The article â€Å"The Effects of Stereotype Threat on Standardized Mathematics Test Performance and Cognitive Processing† demonstrates that stereotype threat depresses performance on standardized tests in which results in an invalid method of assessment. The article â€Å"Stereotype endorsement and perceived ability as mediators of the girls gender orientation–soccer performance relationship† demonstrates that stereotype effect affects psychological processes that depress performance in sports. The Effects of Stereotype Threats A schema is a mental framework that assists in organizing and categorizing information about an individual’s social environment. Schemas are associations that are used to assist people in differentiating, judging and retaining processed information which as a result creates mental shortcuts.Schemas are used to explain behavior about certain ethnic groups, genders and social economic statuses. In this case schemas are referred to as a stereotype which are overgeneralizations about characteristics and traits that are generalized to explain the behavior of every person in a particular people group. Stereotypes create stereotype threats that cause negative consequences for individuals that are in the group the stereotype is directed toward.Stereotype threats affects psychological processes that creates a situational pressure that depresses performance in an assortment of situations and settings for example on standardized test performance, sports performance, female math performance, female sports performance compared to people who are not affected by Stereotype threat. Stereotype threat theory functions in a social environment in which a person is negatively stereotyped which creates a reaction of nervousness, indecision, uneasiness and distress on the person the stereotype was intended for.This distress comes from the understanding that one’s actions may possibly corroborate a negative stereotype which frequently results in confirmation or verification of the stereotype. Therefore, the outcome or end result of this discomfort is the definition of stereotype threat which frequently produces negative performance by individuals in the stereotype group. Stereotype effect hinders performance of individuals demonstrating that stereotype-threatened individuals describe reduced expectations which includes reduced hope, opportunities, and belief in oneself.The article â€Å"The Effects of Stereotype Threat on Standardized Mathematics Test Performance and Cognitive Processing† demonstrates that stereotype threat depresses performance on stand ardized tests in which results in an invalid method of assessment. The purpose of the study in the article was to demonstrate if stereotype threat impacts the way student’s cognitively process information (Arbuthnot, 2009). The students were randomly assigned to the low- or high-stereotype-threat group which was decided on their race measure of accomplishment and grades the students received in math (Arbuthnot, 2009). The results of the study demonstrated that stereotype threat affects psychological process which in turn negatively affects the performance of standardized test as seen with the high-achieving black students on the mathematics tests in the high stereotype threat condition (Arbuthnot, 2009). The results also proved that stereotype threat contributes to differences on math tests scores between white and black participant because stereotype threat impacts different kinds of test items (Arbuthnot, 2009).The study clearly demonstrates that the African American students when present with high stereotype threat perform differently because of the negative impact that it has on how the student’s psychologically process the test questions (Arbuthnot, 2009). One noticeable limitation that was present in the study was that the researchers’ wanted to replicate a conventional standardized testing environment where the students were not aware that the tests were voluntary but the limi tation was that the students knew it was a voluntary research project (Arbuthnot, 2009).The article â€Å"Stereotype endorsement and perceived ability as mediators of the girls gender orientation–soccer performance relationship† demonstrates that stereotype effect affects psychological processes that depress performance in sports. The article proves that stereotype effect affect girls that a majority of sports have a stereotype that many sports are manly and creates a pressure which affects female’s apparent capability in sports (Chalabaev, A. , Sarrazin, A. 007). The article is similar to the article â€Å"The Effects of Stereotype Threat on Standardized Mathematics Test Performance and Cognitive processing† because both articles provide a correlation between stereotype threats effects ability to depress performance. The two articles differs in that the stereotype threat impacts two different situations in one article stereotype threat affects standardized tests and the other article stereotype threat affects sports performance.The method that the study used during a required soccer class in which soccer in Europe is looked at as being a masculine sport took a survey and grouped the students by the level of students performance after the students worked out for ten minutes. The results demonstrated that if the girls thought that it was a negative stereotype correlated with the negative stereotype of girls and soccer the girls performed low. The results of the study prove that stereotype affects psychological processes by decreas ing an individual perception of the activity by decreasing performance.The limitations that were present in the study showed was that when using path-analytic studies probability that a variable could have been not added. The article â€Å"Stereotype Threat in Classroom Settings: The Interactive Effect of Domain Identification, Task Difficulty and Stereotype Threat on Female Students’ Math Performance† demonstrates that stereotype threat affects a psychological process that depresses performance in on standardized test performance by demonstrating that stereotype threat is more prominent when the exam consists on complicated concepts.The article also demonstrates that stereotype threat depresses performance because of the previous research done in laboratory settings. The article also discusses how a number of experiments have found that stereotype threat is related to pressure and arousal by measuring individual’s cardiovascular system. The goal of the study was to investigate stereotype threat theory in high school students. The second goal of the tudy was to investigate a relationship between stereotype threat and the effect of how difficult the problems of the exam The method in the study was that students were given a math exam compromising of different levels of complexity. The results of the study showed that the female student performance was depressed in the stereotype threat group. The results prove that stereotype threat depresses psychological processes that create a situational pressure that on standardized test performance. The article â€Å"Stereotype threat in classroom settings: The interactive effect of domain identification, task difficulty and stereotype threat on female students’ maths performance† is similar to the article â€Å"Stereotype endorsement and perceived ability as mediators of the girls gender orientation–soccer performance relationship† in that both articles demonstrated the effect that stereotype threat has in depressing performance in women. The articles differed in that one article demonstrated stereotype threat in women’s sports performance and the other article demonstrated stereotype effect on women’s test performance on difficult test items. How to cite The Effects of Stereotype Threats, Papers

Management & E-Commerce Free-Samples for Students -Myassignment

Question: Discuss about the Knowledge Management and E-Commerce. Answer: Introduction Management in context of business can be defined as a possibility of achieving the mission or objectives of the company. As, it circulates compulsory guideline to be followed with in the organisation related to manager availability, communication as well as relationship styles and also capacity to synthesize various challenges in the organisation.In the following assessment will look forward to the knowledge management and e-commerce from the perspective of organisation. Chosen organisation for the report is Rio Tinto, public Ltd organisation. It headquarter is located in London UK. The business enterprise deals in the product like iron ore, Alumina, copper, aluminum, Diamonds etc (About Rio Tinto, 2017). Later in the assessment report will also asses that how Rio Tintocan utilize KM and e-commerce for increasing its business practices. Overview ofknowledge management and e-commerce E-commerce or e- business includes the usage of information technology capabilities to accomplish objectives(Kourie, BothaSnyman, 2014). Furthermore it not only includes selling and buying but also other business processes such as managing electronic relationship as well as serving consumers and suppliers. E-commerce assist in managing supply activities till the time final delivery is done to the consumers. Also helps in maintain the internal communication relationship between client as well as employees and also helps in collaborating with other business partners. All such activities are considered as intangible assets. That means the ultimate concentration of e-commerce solution is on knowledge management (NickersonBargiela-Chiappini.(2014)). Where e- business strategy is a strategy that is based on the different level management as well as organizational departments group works. Now the shared information to integrate the following group is known as knowledge. For instance, feedbacks in relation to consumer satisfaction will link the marketing and production department. Hence, it assists in linking the different tasks performed by individuals, level of organisation and departments. Assessing how Rio Tintowill utilize KM and e-commerce for enhancing the business Knowledge management is nothing but a systematic organizational management that results in creating value as well as in meeting various strategic and tactical needs. Further it includes various initiative process and strategies that leads towards enhancing the business storage, knowledge, sharing as well as assessment (Holsapple, 2013). In other words, KM is about applying knowledge in the previously, new or novel situations. It is a continuouscycle of 3 major processes. Those are knowledge creation and improvement, distribution and circulation as well as addition and application. It involves of incorporating both storing and holding the knowledge perspectives in respect to intellectual assets. As per knowledge management theory there are three distinct perception of knowledge that is containers, communities and content. Rio Tintowhile maintain KM will help in executing different knowledge component of business activities. Also it will help in maintaining link in between the company assets and tactics that further will result into enhancement of the business practices (Lawsonet.al., 2013). Rio Tintoshould go with the Knowledge management as it leads the business towards: Globalization- Intodays world organizations have become more universal with multiple sites, multicultural nature. Learner organisation- Itwill help the respective travel and tourism firm in adopting learning strategy which result in understanding the consumer values and increase focus on understanding their values. As it is the ultimate goal of reaching the hearts of clients by providing them ultimate satisfaction from services and products. Advancement of technology- It lead the company to have better connectivity with the world. As these days entire world is being connected to multiple of website and smart phones etc. In such situation it is important for a firm like Rio Tintoto have online presence (Massingham, 2014). This is done to enhance the consumer awareness about the company and its services/products etc. There are 4 different KM models: Zack KM model from Meyer and Zack (1996)- Zack model is an approach where every stage is designed to be standardized and logical. Stages are acquisition, refinement, storage, distribution and last but not least refinery. Bukowitz Williams Model (2000)- the following model shows the process framework in a KM which outlines how the companies generate, maintain as well as expand a strategically precise stock of knowledge to create the value. Under this knowledge means relationships, knowledge repositories, IT, communication infrastructure, and process know-how (Kpylet.al.,2014). Also include functional skill sets organizational intelligence and external sources. Stages involved in this method are get, use, learn, contribute and then assess at last. McElroy Model (2003) - This model outline the knowledge life cycle. That further includes the knowledge integration as well as process of knowledge production. Stages involved under this method are learning, validation, acquisition, integration and at the end completion. WllG (1993)-it involves creating, sourcing, compiling, transforming and application the knowledge (Ariza-Montes et.al., 2014). Basically this model portray 3 major conditions first is of having a client and business. Second condition is of having resources that are people, facilities or budget etc. And at the end it is required to have the strength to act. E-commerce Electronics Commerce is a modern business methodology which addresses various requirements of the business enterprises and other related to the company (Assessing how e-commerce leads to enhancement of business practice.(2017)). Such as vendors and consumers to reduce cost and develop the quality of goods/services while enhancing the delivery speed. In other words e-commerce is termed as a paperless exchange of business information by the use of various means. Those are electronic data exchange, electronic fund transfer, e-mail, electronic bulletin boards etc. With the help of E-Commerce Rio Tintocan provides the following features to its clients. Which are as follows: Non-Cash Payment mode- With the help of E-Commerce one can make use of cards like debit credit smart cards, electronic fund transfer etc. on online website bank's website, and other modes of electronics payment (Kourie, BothaSnyman, 2014). 24x7 Service availability- Second feature of E-commerce is its 24 hour service. One client can transact from anywhere at any time through online platforms. Marketing/ Advertising- E-commerce assist in enhancing the range of advertising of enterprise products/services. Improved Sales: Also leads towards improving the sales of products and services can be made at anytime and anywhere without any intervention of individual. That further leads in boosting the turnover of the company Inventory Management: Another important feature of ecommerce is inventory managementthat assists in generating the reports when required (NickersonBargiela-Chiappini,.2014). Also it becomes efficient as well as easy to maintain the product inventory. Communication improvement: it provides various communication ways that leads towards faster, efficient, reliable communication with clients and other partners. There are various e-commerce business models which companies such as Rio Tintocan apply in its business. Those are: B2B- Business to business model where the company prepares a separate website to sale its products to intermediate buyer. And afterwards the intermediate buyer sells the product to ultimate customer. This model in case of Rio Tintowill work as it is having wide ranges of products and in order to reach more and more customers the company can go for franchise, retail outlets etc. There is a chain formed in the model from producer to wholesaler to retailer to consumer. B2C- Business to consumer, over here the respective company can sell its products directly to its clients. This saves time and energy of the customer and makes it convenient to choose correct purchase and make a deal. Rio Tinto provides its services worldwide and so the consumer can directly go to stores in near locality to make a purchase (Kpylet.al.,2014). C2C-Consumer to consumer model, this model again is not useful model in regard to Rio Tintoas over here customer sales there products to another consumer. When it comes to products like diamond, gold etc. consumer prefers to purchase firsthand instead of going for second hand option. This deals are generally made in respect of cars, motorcycles etc. such as OLX. C2B- Consumer to business,now this model is very much useful to Rio Tinto, as it provides its clients a opportunity to give their give self-customized designs and company will further study and make product accordingly. This will further result in increasing consumer satisfaction (Massingham, 2014). B2G- That is business to government model is a variant of B2B model. In this government use the websites of organizations to trade as well as exchange various information. This model is useful in case of Rio Tinto as because the government may do gold load and other related transactions with the company. Hence, following model is a useful to Rio Tinto. G2B- Government to business model,Again the model is useful for particular organisation. These types of websites are generally used by the government to auction things like gold, diamond etc. in order to approach general citizens. Conclusion The following report was based on the KM and e-commerce in context of Rio Tintobusiness. Firstly the report includes overview of both the dimensions and assessments. That are ecommerce as well as knowledge management in context of respective business. Also has assess that how thesesdimensions leads towards the enhancement of business practices of the chosen travel and tourism firm. Firstly, km was discussed, and came up with certain benefits in regard to organisation that was globalization as well as technology advancement. Along with this also had discussed various models which were Zack, Bukowitz and Williams, McElroy and last but not the least WIIG model. After making discussion over KM next came up with the e-commerce and analyzed various factors to find the capability of enhancement of business. Came up with various features such as 24 hour service, marketing advertising and inventory management and communication improvement. Also report had discussed various models in respect t o e-commerce, which were B2B, B2C, C2B, B2B, G2B, and B2G etc. References Books and Journals Ariza-Montes, J.A. et.al.(2014).From potential absorptive capacity to innovation outcomes in project teams: The conditional mediating role of the realized absorptive capacity in a relational learning context.International Journal of Project Management. 32(6).pp.894-907. Holsapple, C. (ed.). (2013).Handbook on knowledge management 1: Knowledge matters(Vol. 1). Springer Science Business Media. Kpyl, J. et.al.(2014). Knowledge that matters: identifying regional knowledge assets of the tampere region.European Planning Studies.22(10). pp.2011-2029. Kourie, D., Botha, A. Snyman, R. (2014)Coping with continuous change in the business environment: Knowledge management and knowledge management technology. Elsevier. Lawson, G. et.al. (2013). The design and implementation of knowledge management systems and e-learning for improved occupational health and safety in small to medium sized enterprises.Safety science. 60. pp.69-76. Massingham, P. (2014). An evaluation of knowledge management tools: Part 1managing knowledge resources.Journal of Knowledge Management. 18(6). pp.1075-1100. Nickerson, C.R. Bargiela-Chiappini, F. (2014).Writing business: Genres, media and discourses. Routledge. Online About Rio Tinto.(2017). [Online] Available Through: . Accessed on 22nd April] Assessing how e-commerce leads to enhancement of business practice. (2017). [Online] Available Through : https://www.dypatil.edu/schools/management/wp-content/uploads/2015/05/impact-of-e-commerce-on-business-performance-a-study-with-respect-to-travel-industry-Murtaza-Adenwala.pdf.[ Assessed on 22nd April].